"The
bold shall make the earth rethink all its business
models."
Internet
entrepreneur Julie Meyer says gutsy start-ups
need investors with vision
Sunday October 9, 2005
http://observer.guardian.co.uk/business/story/0,6903,1587849,00.html
In December 2003, Lady Lynn de Rothschild, founder
of several successful telecoms firms, addressed the
Ariadne third anniversary party on the theme of The
Next Big Thing. In her speech, she mentioned a little
known start-up called Skype. In the back of the same
room was Niklas Zennstrom , the founder of Skype,
who looked frankly shocked to have been mentioned.
Skype, now a leading VoIP (voice over internet protocol)
provider, had built up a base of 54 million active
users by the time it was sold to eBay for $4.1 billion
last month.
'Disruptive' technologies and business models that
require gutsy entrepreneurs and ambitious investors
are back on the agenda. What Skype did well was become
a phenomenon through massive PR, and by having a
downloadable free application that offered a built-in
incentive to get others to use it. Just like with
fax machines, if you're the only one with one, you
can't fax anyone. The Skype 'early adopters' encouraged
friends and family to download Skype so that they
could call up.
Skype's success was founded on Zennstrom's decade
of experience in the telecoms industry. The emergence
of mass-market broadband made the time right for
Skype, although there were many start-ups that had
been facilitating free phone calls over the PC through
the internet. Skype linked the free internet calls
over your PC with a peer-to-peer (P2P) architecture,
giving it an inherent advantage over major telcos
in terms of cost structure and customer benefit.
What lessons does Skype's success have for us?
First, Skype suggests to European investors who
want to blame their poor financial results on a lack
of good entrepreneurs that their lack of vision and
ability to help start-ups scale their businesses
globally might be the problem - rather than the dearth
of the right people to back.
Second, Skype reminds us that the bold inherit the
earth. One of the most amusing meetings I've ever
attended was with Zennstrom and 12 executives from
a big US telco who were eager to meet Niklas in early
2004; Skype was getting better known, but the US
telco was still not realising how threatened it should
be by Skype. Instead, it presented very elaborate
details of what it thought it could offer Skype in
terms of a partnership. Gradually, it started to
dawn on it that Skype simply did not have to pay
for the development of its network. In other words,
Skype had an inherent structural advantage by virtue
of being a P2P application. Because of this, Skype
was rolling out a business model of free phone calls
and paid-for services that would force telcos to
change their business models forever.
At the World Economic
Forum in Davos this year, everyone was fêting
the Google founders - the new billionaires who
had taken the concept of internet search to a new
level. Few seemed to know Zennstrom at Davos. That
will change next year: the impact of the acquisition
by eBay has had the effect of a tsunami throughout
the European business community.
The point is that great internet entrepreneurs do
exist in Europe ; and indeed, it is possible to become
one if one chooses an industry one knows about, understands
how technology can make it more efficient or deliver
a better customer benefit, has the right capital
partner and addresses a global market.
Something global for the internet has finally come
out of Europe post Tim Berners-Lee, who is considered
the father of the world wide web. And lots of investors
missed it. Skype chose a strategy of becoming ubiquitous
rather than profitable. Many investment committees
of venture capital firms in Mayfair will be thinking
hard about that as they evaluate their start-ups
this week.
Merger rumours were swirling all summer as talks
with Murdoch and Google came and went. As one investor
in Skype said to me recently: 'It was a good deal
for eBay.'
Whether you believe that eBay over- or underpaid,
value, like beauty, is in the eye of the beholder.
You can count on one hand the number of companies
that started from scratch in Europe over the past
30 years and have become billion-dollar businesses,
let alone the ones that have achieved this status
in three years. Skype enlarges that elite group,
and will inspire a new group of men and women to
live unbalanced lives for a couple of years, being
unreasonable about success as they work to change
the world.
· Julie Meyer is CEO and
founder of investment firm Ariadne Capital, which
was an adviser to Skype. |