Outsourcing was the sleeper issue at Davos. We all
tried to focus on the political issues – the Middle East
in particular – but economic ones naturally rose to the
forefront. I travelled back from Davos with the founder
and CEO of Infosys, Nandan Nilekani – one of the
businessmen driving the thriving Indian IT industry. His
company’s success has been an extraordinary force behind
globalisation.
You don’t have to look far to realise that the
software industry is globalising.
Hostile offers for software companies, such as the
ongoing battle for PeopleSoft by Oracle, were once
unthinkable because the talent held the upper hand: look
at the programmers the wrong way and they might walk out
and start their own company next door. Then the bubble
burst, India was discovered and Linux arrived.
This raises fundamentally touchy questions for all of
us about what our value is in the market. If you’re a
programmer in India, you’ll earn $8,000 to $11,000 a
year. If you happen to live in Santa Clara, that’ll be a
minimum of $60,000 and probably closer to $120,000.
I find it an amusing historical fact that one of the
main reasons the IT industry sprung up and thrived in
India is that the government didn’t understand it – so
it left it alone. Free from that intrusion, it created a
massive growth story for the country. This kind of
capitalism is changing the average young Indian’s view
of capitalism. It’s now something that works for him or
her, as opposed to a concept woven into empire and
exploitation.
With outsourcing a major issue in this election year
in the US, and the US and UK partnering to take
democracy to the rest of the world, shouldn’t we allow
capitalism to work for emerging regions of the world as
well? Isn’t it an imperative if we don’t want to be
hypocritical? A rising middle class – whether in India
or Iraq – buys goods and services from Western
companies.
Nineteen years ago, a group of leaders from American
business, labour, government and academia issued a
report that created alarm in Washington DC. The report
argued that America’s ability to compete in world
markets was eroding in the face of emerging industries
and low-wage workers in the Pacific Rim nations.
The strategy America pursued in the late eighties and
nineties, creating more than 35 million new jobs and
producing the longest period of economic expansion in
its history – including a whole new IT sector, whose
jobs pay, on average, 75 per cent higher than other jobs
– was to invest in America by promoting R&D of new
technology, improving education and training and
lowering deficits to improve the cost of capital for
business.
If European and US workers are to remain the best and
the most creative in the world, they need national
strategies for competitiveness that are as innovative
and creative as they are. When you build walls to
protect your own workers, you end up hurting them in the
long run. We must focus on developing next-generation
industries and next-generation talent – in fields like
biotechnology, nanotechnology and digital media
distribution and around issues like IT security,
mobility and manageability – that will create long-term
growth and jobs here at home, while raising all of our
living standards in the process.
The leadership of the US is being challenged – not by
Japan, but by emerging nations like India, Russia and
China. What makes this challenge different to the one of
19 years ago is that these nations not only share rich
educational heritages, but are also investing heavily in
innovation and R&D to help drive the next generation of
growth. In China, IT spending is increasing at an annual
rate of more than 15 per cent. It is set to become the
second-largest economy in the world either by 2050 or
2035, depending on which reports you read.
Knowledgeable workforces across the globe are in a
position to compete for jobs that were once the sole
province of the developed world.
Ariadne Capital gets involved on both sides of the
equation through its Arbitrage IT initiative. We work
with the CIOs of European corporates that are
outsourcing IT budgets to cost-optimised locations in
the world to find the best partner. But we also work
with Indian companies that offer outsourced services to
European companies. These client companies need to
decide whether they want to enhance the external
customer-facing opportunities or enhance internal
operational effectiveness.
If they opt for the former, they should build greater
industry, customer, product and service knowledge in
selected vertical sectors. That way, they can build a
reputation for excellence and be price-competitive on
the basis of quality of service. It will be seen as a
scaleable quality solution for customer service needs.
If the latter is preferable, then they would do well
to situate themselves in the growing industry of
business process outsourcing for which India-based
companies are getting to be well known. Companies that
do this can build their capabilities to enhance internal
company processes, such as accounting and finance.
We believe a venture capital firm should increase its
portfolio companies’ access to potential customers,
exits, and partners. Outsourcing is not an issue on
which we can take a neutral stance. Nor can we ignore
it. We must be proactive in helping this make economic
sense for high-growth private companies as well as FTSE
100 ones.
There was an expression that developed during the
internet heyday as older, established industries
considered the threat of the new emerging online
challengers. It now applies far beyond the CIOs of
European companies to every senior executive who wants
to be here in the economic cycle: “Be afraid. Be very
afraid.” Add to the list of things that one can count on
– change, death and taxes – that someone somewhere is
doing what you do. And they are on the other side of the
planet operating at ten per cent of your costs.